Poor service and unfriendly staff

Dear Nedbank

I'm writing to express extreme disappointment with the service I received during my recent visit at Greenacres Mall, Port Elizabeth.

Despite being a former Nedbank employee(former NB number: 329215), I was shocked by the slow pace, unfriendly consultants, and poor branch management.

I waited over 45 minutes to enter the branch, only to be told there was no seating available despite vacant spaces. The consultant who assisted me seemed impatient and uninterested.

Given my background in the banking industry and previous experience at Nedbank, I expect more from your team. I'm concerned that this level of service may not align with the bank's values.

My visit was solely to resolve a profile suspension due to a recent *******, and I was disappointed by the lack of understanding and support.

I hope you'll address these issues and improve the overall customer experience.

Sincerely

Noxolo Mali