Poor service and uncooperative staff members

<p>Spoke to Jabu Twala on the 25/10/2016 where I requested a settlement on my Nedbank credit card , he then advised that he can’t provide me with as the payment that was due on the 21/10/2016 is not yet reflecting . I asked him to send me banking details where I can go and make the payment I will use my latest balance reflecting on my statement and if the amount is not enough I will then pay the difference . He sent banking details account Number ********** 109, branch code 194905 Ref number I used my credit card number . Payment was made on the 26/10/2016 and when I called in on the 31/10/2016 wanting to know how much was still outstanding I was then advised by Brandon Bergh that the payment is not reflecting I asked him for settlement letter it was sent with the same banking details that I was given by jabu Twala. I called in on the 31 /10/2016 and spoke to a lady who then advised me that I paid to the suspense account and I need to forward my proof of payment for them to allocate the funds and the turnaround time is 24hrs and provided me with the e-mail address which is ********** that was done on the 31/10/2016. Sent an e-mail to Brandon and Tumelo Masekela asking if the funds were allocated they both read my mail but no one bothered to respond to my mail. Called Card collections again requested to speak to Brandon where I was kept on hold for 15minutes by the consultant who answered the call , spoke to Brandon he advised that he was going to send the proof of payment to missing payments for them to allocate funds and advised that it would be sorted out by the 02/11/2016. Asked him to send me an e-mail confirming that it was sent to missing payments didn’t respond as usual. Called in again on the 02/11/2016 asking the status of my account I was then advised by the consultant that the proof of payment was sent to missing payments and turnaround time is 5 working days which I don’t have as I used the correct banking and correct reference number shy do I have to be inconvenienced by you guys not knowing what you doing there and what account clients need to pay into. I need this resolved today and I want my account closed with you guys and a paid up letter must be provided to me. This is the worst customer service I’ve experienced in my life.</p> <p> </p>