Poor Service and Unacceptable Delays from Nedbank

I am extremely dissatisfied with the level of service I have received from Nedbank.

Despite fully settling two accounts and submitting all required documentation, I have experienced unreasonable delays in receiving my paid-up and account closure letters. More than 3 weeks later, these documents are still outstanding.

Communication has been equally disappointing. After initial engagement, follow-ups have gone unanswered for days, leaving me without feedback or timelines on a matter that should be straightforward.

I am requesting urgent intervention and resolution.

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