Poor service and too much of misleading

<p>I was very disappointed with the poor service that the call centre offers to the public there is no communication at all among the staff , I called on Monday did the whole process I was told to do and they said it will be resolved within 48 hours however that was a misleading answer. I called the call centre several times and only to be told that what I required was still in processes inch was on a Thursday I was informed of that . Lastly when I called on Friday I was told that no it won't be processed because apparently something is outstanding which came as a surprise to me because after calling the call centre for about 2 times on a daily basis such was not conveyed to me. I was very disappointed with the poor service at the call centre. </p>