Poor service and Rude staff, they really dont know what they are doing

I am not happy with Nedbank service.

1. I lost the card in 2016, i reported to them. 2. No one closed the card, and there were transactions on the card. 3. I asked for the transactional statement no one can give me. 4. I called last week, i was told to go to the bank, i went on saturday, i paid off my loan and paid towards the cc, the guy couldn't tell me where the account is sitting or if it outstanding. and told me to call monday. 5. I called this morning, with waiting over 22 min on the phone with your staff sending me from pillar to post, and one of them advised that the account is with legal and she put me through and the legal person sent me to ***** back and forth. 6. thereafter the girl from ***** gave me a direct number, and that number was eventually answered by a car wash company. -- nedbank been charging me for a lost card that they did not close, my credit limit is R7500.00 I am not paying any 11k that i did not use. 7. I decided to use my lunch brake and go to nedbank, i was there for 1h30 min and the lady that was helping sent to a Nedbank call box in the centre, i waited 29min on the phone to have a girl drop a call on me, i googled your lawyers numbers and left a msg for the person handling my account to call me back. 8. i called nedbank again earlier after the lady dropped a call on me a guy asked me to speak to the manager at legal, he then called me back(this is the only person out of all the situation to really called back) so he then sent me to your legal again and the lady asked me for my information again and again, i asked to speak to their manager, they droped the call on me. 9. i called the legal people number that i googled earlier, this the person handling my case if not returning my call, it 14:00 and still no call.

i am not getting any joy with Nedbank. when one of your representatives call me back, i want answers, not to be sent from call to call. i want a solution not a problem. please dont be calling me unless there is a solution.

this is part of the reason i dont like banking with your company.