Poor service and response.

Nedbank has switched over to a new internet banking system a year ago, yet the problem of printing a proof of payment still persists. According to information, they are busy working on the problem but that also seems to be a generic response. Your only option now is to send proof of payment via the system, and lo and behold you have to pay for this service. This is in addition to the monthly service fee. A number of complaints for which reference numbers were allocated have yielded absolutely no results as these numbers are not followed up anyway. A seemingly easy way to put the problem to bed.