Poor service and refusal to assist

We have just app**** for a bond and I was informed of a judgement listed by nedbank on my name. I called the credit card division and they said the account was with attorneys and they directed my call to them. There was no response. I have made it known that I want to make a settlement but was advised abruptly by the Nedbank agent that nedbank does not run a discount centre and I have to pay back the full outstanding balance. The account is in my name but no one contacted me about outstanding balances or had any notice of judgments being issued. Nedbank boasts that they help South Africans via media and marketing but this issue is resulting in me about to become homeless.<br> I have requested proof of this account because according to myknowledge the arrears were payed up in full. This was over five years ago. I hope to have a representative respond as soon as possible due to the purchase of my new home hanging in the balance. <br>