Poor Service and no sense of urgency

NEDBANK Private Client is a ****!

I am extremely frustrated with how this matter has been handled.

In December 2025, I made an international payment to a hotel in Namibia via Nedbank. I verified all the banking details thoroughly—everything was 100% correct. However, the hotel informed me that the funds never reflected on their side. They initially advised me to follow up in January, which I did, only to be told again that no payment had been received.

I escalated this to my private banker, and quite frankly, I am deeply disappointed. There has been little to no effort to assist me, no meaningful updates, no sense of urgency, and no accountability.

I eventually submitted a formal recall request for the funds and provided all required documentation.

It has now been almost a month since that request, and I have still not received my money back. Every time I call, I am simply redirected back to my private banker, who appears to have completely disengaged from this situation.

To make matters worse, I am travelling tomorrow (23 April 2026), and I am now forced to pay for the hotel again—money I did not budget for—because of this unresolved issue. This is completely unacceptable and has caused significant inconvenience and financial strain.

I have been a Nedbank client for over five years, but this experience has seriously shaken my confidence in your service. At this point, I am actively considering moving my banking elsewhere.

I expect urgent intervention and a clear resolution to this matter without any further delays.