poor service and no response on customer complaints

<p>I have a home loan with Nedbank which should commence on the 1st of August and I have signed a loan agreement contract with their attorney that they choose ,now they changed the figures and decided to add their life cover on my loan yet i have provided them with my life cover contract from Sanlam , i called them on the 25/07/2016 after they have emailed me a letter with incorrect figures they gave me a ref no ********** 8 and i was told the call is escalated and till now I’m waiting my concern is that i don’t want the debit order to go thru before the information has been corrected.</p>