1 reviews | Active since Oct 2015
Poor service and no follow up.
<p>20th June 2017 I called Nedbank HOC and spoke to a consultant by the name of Joel, I made absolutely sure I got his name correct. In any case the calls are recorded, so they say. Joel took my I'd number as the bond account number I gave him , he could not trace my account. However he had my I'd number and said he would get back to me, never happened. On 21st June I called the call centre again and explained my matter to a lady by the name of Asath, explained exactly what happened on 20th. She checked my I'd number , same story. Shockingly she confirmed a cell number , 082 856 ...., as my contact number. I infirmed her that was my old number more than 10 years ago and I have called in so many times and each time same story and staff assured me that it would be changed. What happened about FICA and FAIS, Then the lady advised I was SMS in 2015 about the cancellation of my HOC ! ABSOLUTELY NOT , WHO, WHAT AND WHY, We got disconnected and no returned call after I made absolutely certain that she has the correct cell which I have been using for over ten years. Now I am worried and nobody calls.</p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Nicholas Govender responded to my complaint and has closed the matter since I cannot provide proof that the contact centre changed my cell number and email address. I have mentioned and cc'd the lady who informed me of the incorrect details on file , she changed the details and emailed me thereafter,. Nicholas I mentioned to you for security reasons the conversations are recorded, there is your proof or is the recordings only used for when its in favor of the bank.
Nicholas Govender responded to my complaint and has closed the matter since I cannot provide proof that the contact centre changed my cell number and email address. I have mentioned and cc'd the lady who informed me of the incorrect details on file , she changed the details and emailed me thereafter,. Nicholas I mentioned to you for security reasons the conversations are recorded, there is your proof or is the recordings only used for when its in favor of the bank.
Good day Donovan
Your concerns have been noted, please note that cell number changes are only done at a Nedbank branch and not telephonically. Please note that this is the banks feedback on this matter, if you are able to provide proof that you updated your details at the branch then we will advise the Resolution Manager to reopen your complaint.
Kind regards
Client Experience Team
Good day Donovan
Your concerns have been noted, please note that cell number changes are only done at a Nedbank branch and not telephonically. Please note that this is the banks feedback on this matter, if you are able to provide proof that you updated your details at the branch then we will advise the Resolution Manager to reopen your complaint.
Kind regards
Client Experience Team
Good day Nicholas
Please refer to to lady whom I cc'd in my reply email to you. Also I am calling on Nedbank to use their recorded conversations as proof of what was said and done these pass few days. Dont use that methodology as a client service protection service when its only convenient for Nedbank's use. If you not prepared to investigate this matter properly as I rightfully deserve, then I will take this matter with MY proof of communication and your response to the Ombudsman and FICA.
Good day Nicholas
Please refer to to lady whom I cc'd in my reply email to you. Also I am calling on Nedbank to use their recorded conversations as proof of what was said and done these pass few days. Dont use that methodology as a client service protection service when its only convenient for Nedbank's use. If you not prepared to investigate this matter properly as I rightfully deserve, then I will take this matter with MY proof of communication and your response to the Ombudsman and FICA.
I will certainly not! This is the type of service I will not accept. I have been dictated far enough now, call the call centre , call this one , call that one , and you reminded each time the conversation is recorded. The problem s you people and your system . Dont expect me to run around and resolve you problem and you want to sweep it under the carpet !
I will certainly not! This is the type of service I will not accept. I have been dictated far enough now, call the call centre , call this one , call that one , and you reminded each time the conversation is recorded. The problem s you people and your system . Dont expect me to run around and resolve you problem and you want to sweep it under the carpet !
Nicholas I would like proof of the SMS sent to the cell number on file.
Nicholas I would like proof of the SMS sent to the cell number on file.
Please read what I am asking . Dont try an avoid the issue. If an SMS was sent , then provide proof to the number it was sent.
Please read what I am asking . Dont try an avoid the issue. If an SMS was sent , then provide proof to the number it was sent.