Poor service and no communication

My Homeloan access facility was simply locked with no notice. Then after 225 minutes on the phone… 6mins on hold the call dropped… another 20 mins on hold and passed to 4 or 5 call centre people… I finally get told my home loan account needs to be Fica’d before I can access my money again. No notification from Nedbank… they just remove your access and wait for you to complain. That is not the way to do business. There’s a notifications area in the money app but alll they send there is Spam offers. How about putting a notification area in place for important information ?