Poor Service and No Care Attitude.

I have tried three times now to get Nedbank to deduct my home loan amount from my FNB account without any luck. Every time I call they say its done and that all is in order. I tried again today and they lady just dropped the call and didn't bother calling me back. Why must I chase Nedbank to perform a simple task like this? After being with you for 15 years this is the reason why I moved over to FNB!