POOR SERVICE and NO CALL BACK

Called in on friday, to increasy my credit card payment from R1500 to R2000. The consultant advised they wont double debit.<br> <br> However they double debit the 1500 and 2000.<br> <br> The 1500 is fine, but the 2000 needs to be refunded back into my cheque account<br> <br> They said it will be sorted today, the manager promised a call back didnt get it<br> <br> I have debits going off tomorrow and im still waiting<br> <br> called wholeday no one can sort it out and its so easy.<br> <br> WHAT NOW