Poor service and long wait

I came to make a deposit into my personal loan account of which I cannot do via atm, which is fine and understandable. Little did I know that I would have to wait for more than an hour and a half to make a mere deposit, there's no que at the tellers but they they are always facing down and take ages to call the next client. When I used to work at nedbank serving customers was a priority. But now they are very comfortable with making you wait for over 90 minutes to make a deposit, when there isn't even a que. It takes about 15 to 20 minutes for them call the next client via the queing system. Utterly disappointed and disgusted. After being a customer for more than 10 years. Worst service ever at Nedbank Westgate.