Poor service and lack of feedback.

About 2 months ago I received a message from Nedbank to say that I need to go into a branch to update my Fica documents. I duly went into the branch at Key West, Krugersdorp, with the necessary documents. The agent at the branch stated that she couldnt understand why they had requested this as my FICA documents were up to date. She did however update my documents. A few days later I received another message telling me to go update FICA documents. I ignored this message as it had been done. A few days later my credit card was blocked. After numerous calls and resending documents I was told that my card was now open, only to find yesterday that my card was rejected. Other than the embarrassment, this is now beyond a joke and an example of extremely poor service.