POOR SERVICE AND LACK OF EMPATHY

JUST HAD A BAD EXPERIANCE WITH ONE OF YOUR CONSULTANTS NAMED PHUMZILE, I ASKED FOR BASIC INFORMATION FOR MY PROFILE NUMBER SO I CAN USE MY APP AND INTERNET BANKING, SHE TELLS ME I MUST GO TO MY NEAREAST BRANCH I TRIED TO EXPLAIN TO HER WITH THE CRISIES WE CURRENTLY FACING IF I CAN AVOID GOING TO THE PUBLIC AND TRY AND STAY SAFE WITH COVID-19 ****ING SO MANY PEOPLE ID RATHER DO THAT SHE TELLS ME SHE CANNOT GIVE ME MY OWN INFORMATION OVER I ASKED HER TO PLEASE SEND IT TO THE EMAIL ADDRESS NOTED ON MY PROFILE SHE TELLS ME SHE CANT DO THAT EITHER SHE ASKED IF I COULD CALL THE BRANCH WHERE I DID MY CARD I ASKED FOR THE NUMBER WHICH SHE PROVIDED TO ME I CALL IT , IT TURNS OUT ITS A NUMBER THAT DOESNT EVEN EXIST, THIS IS EXTREMELY POOR SERVICE FROM YOUR ADVISORS - THE NUMBER SHE PROVIDED IS - ***. WE NOT NEED THIS WITH THIS PANDEMIC WE FACING. A CLIENT SHOULD BE ABLE TO GET HIS OWN PERSONAL INFORMATION UPON REQUEST AND NOT BE TOLD TO GO TO A PUBLIC SPACE WHEN WE AS A COUNTRY SHOULD BE TRYING BY ALL MEANS TO AVOID SUCH. REALLY DISSAPOINTED HONESTLY.