Poor service and lack of customer trust!

I have tried contacting Nedbank for the past 2 months in attempts to making arrangements for my outstanding MFC balance. Firstly I was informed that my account has been handed over to HP Attorneys which contacted me from various cellphone numbers and was not able to provide any reference numbers for the calls, then I was informed that the account has been retracted and is now being handled by Nedbank. Every time I call into Nedbank I receive various names of people that is handling my account and whenever client service department connects me through to the recoveries desk then I am automatically routed back to client services. I am left confused and I am puzzled. Does Nedbank purposefully want my account to fall into a state where they will be able to sell this account to a third party because for the past 2 months I have not received any assistance with me trying to rectify this account. Purely disappointing and I lost all trust.