Poor Service and Lack of Communication – Nedbank Small Business Services

I am extremely disappointed with the poor handling of my case by Nedbank, specifically Mariaan Goetz from Small Business Services. Since the 19th, I have submitted all requested verification documents multiple times, including attaching PDF proof showing that the emails were successfully sent.

Despite this, I kept being told that nothing was received. I then called and spoke to her directly, and she confirmed that she would check and forward the documents the next day. However, the following day I was again told that she had not seen the email.

This has happened repeatedly even after resending the documents several times. There has been a clear lack of communication and coordination, and it appears that getting a response or acknowledgment is being treated as a big issue.

This delay has affected my business operations, and it is unacceptable that after providing all requested information and proof, the matter is still not handled properly.

I expected better service and professionalism. This experience has been frustrating and disappointing. I hope Nedbank management reviews this matter urgently and improves their internal communication and customer handling.