Poor Service and Incorrect Information

I have app**** for e new bank account (Savvy Platinum Account) on the 12/12/2019. I was advised in the Blue Route Mall Branch (Tokai) that my cards will arrive within the next 3 - 5 working days and I will be getting a text message. It's been 5 working days now and I have not yet received my Cheque and Credit Card and have not received any text message. I would like to know what is the delay, as the information that was related to me in the branch is past due. Will I get my Credit Card and Cheque before the weekend. Also if YES, I'm requesting that as I am working this weekend, can I not stand in a long queue to collect my cards. Also can someone call me back tomorrow at 11am on ***