Poor service and high charges

Imagine I sent money to a wrong account and when I contacted the help desk to assist me to reverse that money they charging me R397 just to reverse it.

2. When I need my bank statement on pdf guess what? They charge R30 to R40 imagine.. they can't change the monthly statement date so that I can receive my monthly statement earlier.

I'm sorry but Nedbank isn't that good as I thought or I can say they not helpful.

I don't recommend this bank I'm really not happy with its service