Poor service and harassment by Nedbank

I requested cancellation in writing of my bond ability policy with Nedbank Group Life on 24 April 2018 and have it replaced with my new 1life policy. I also followed up with them a month later after to check the status of the policy and was informed that I must call Nedbank Homeloans department to request release of cession which is done by their advisors. I was told that they could not get hold of the advisor and I requested that they conclude the matter and have the policy canceled.

I have since been paying my bond less the amount of the policy monthly. I have made countless calls to the home loan department and the matter is still not resolved to date.

I requested not to be contacted until the matter is resolved but still receive on average five calls a day from a collections departments' automated system and the officials requesting me to make arrangements for a R45.00 shortfall on my monthly repayment, but the bank still deducts the insurance premium.