Poor service and delivery time.

I have app**** for a re- advance loan against my Home Loan on the 13 February 2016 at the Meyersdal Branch (Dorcas). After filling in the application and submitting all documents required I was not being updated or contacted on any progress of my application. After numerous calls made by myself and trying to find out of the progress made I was requested if I could sign further documentation on the 22 February 2016 at Newtown Branch (Sibongile). Again I had to follow up on progress and I was informed there was no trace of the documents. On the 25 February I went back to Newtown Branch ( Sibongile) to find out about the signed documents and was told that it will only be submitted back to home loan on the 26 February '16 . Again I followed up at Meyersdal about the status regarding my loan and I was told that I must follow up with The Newtown branch because I have signe the last papers with them. Up to date I do not have any updated progress of my re- advancement loan as to when it will be paid into my account. Does it take Nedbank more than two weeks going for the third week to give their clients a good feedback or service. I am very disappointed in Nedbank service and unhappy.