Poor Service and Business Conduct from Nedbank

I received a call on the 5th of July 2025, from Nedbank to offer me a Rebate of R200 if I agreed to open a Nedbank account. The consultant advised that I qualified for the Rebate because I have an active account with MFC.

I asked the consultant if that was the only qualifying criteria and he said Yes, he just needs my consent to open the account and let him know where he should deliver the card. I advised the consultant that I am employed by a different and my salary will not go into this account, I will not be using the Nedbank account. He said that we can open the account just for me to get the Rebate on the 22nd of each month. I asked about the banking fees, and he said that the account monthly fee will R100.

I greed to the deal , collected the card, downloaded the Money and waited for the 22nd of July. No rebate came into the account and I never make a deposit into the account because I wanted to see if the Rebate promise was really true. I was irritated because Nedbank failed to deliver on their promise.

I called Nedbank on the 5th of August and laid a formal complaint because they didn't deliver on their promises. I was promised that a complaints manager would call me within 24 hours, No call from Nedbank. I called on the 8th , to do a follow and I was promised that a manager will call me back but no call call again. On the 11th, I called again and there was another empty promise. I called on the 13th, I was again promised a callback and I refused to put the phone down, asked for the manager to attend me on that call.

The manager told me about the terms and conditions of the account. I informed her of my conversation with the Nedbank consultant and why I took up the offer. She insisted that terms and conditions are there, pointed out that I didn't even make a deposit into the account. I was frustrated because I was starting to feel attacked and I felt like she didn't care about about how I felt about the matter. I felt like I was talking to a school principal that was disciplining a school boy for misconduct. I requested that she goes and listen to the recording when I took up the product, hear for herself that I was not informed about the terms and conditions that she was telling me about.

I again requested that someone gives me a callback and the manager told that there's no point requesting a callback because the person is going to say exactly what she was telling me. I kept telling her that the request for a callback, was because of the promise that was made on the 5th of August.I just received an email after the call, on the email there were terms and conditions, I don't even know whether that was the outcome of the complaint or what. I am frustrated by this business conduct and the poor service/treatment that I have received from Nedbank. I am still waiting for a call from Nedbank