Poor service and bad attitude

I opened the account at Cresta Mall on the 1st of November 2023. I was told I would receive an SMS informing me of card collection. Until today I never received the SMS. Today I decided to go and find out. Only to find that the card is there. I was then given a card and I was told since I have an app I will activate the card via the App. Secondly, I requested a debit order switch the very same day until today no one contacted me regarding that. Today when I got to the branch they called the lady who was assisting me with the opening of the account, which took her 2 days to open this account. She just issued me with a ticket number and told me the card arrived. She said nothing about the debit switch situation. I collected the card, I was told both of them were there, I asked why 2 cards I was just told is American Express. But what does that mean? I was then told that since you have an app on your phone you can activate your card there.

I find this very disgusting, because I was already at the branch why was I not assisted with the activation of the card? The Nedbank app is not user-friendly to start with? at card collection, they still want to call the lady who's been assisting me with this and I feel that lady is clueless. I then left cause no 1 wanted to assist me. I have been in the branch 3 times already this month. Why is it a mission to get an active account? Calling the call center didnt even help. Since no one is able to assist me.