Poor service all round

Where does one start on the service one receives from Nedbank lately.<br> <br> Go into a branch to set up internet banking, get help from the branch manager of Northmead mall and it is useless cause my cell phone was not linked to the profile.<br> <br> Get warning of a double debit order to be taken, query it, get a response and yet yesterday both debit oders went off after I was informed by email it wont.<br> <br> Now I have to wait 48 hours for it to be corrected.<br> <br> Phone the complaints department and the gent will have the nerve to ask what would you like me to do about it. What is then the point of having a complaints department???