POOR SERVICE AGAIN FROM NEDBANK

What poor service from Nedbank online this morning. I joined the Chat option and spoke to Rainy who after gathering all the information took so long to respond it times out. Then I tried again and got Phumudzo - the same story! When I add a new beneficiary I cannot get my OTP. The correct device is loaded. I live abroad and was told they need to speak to me on the line to get it resolved but they cannot call abroad - even though the two previous times this happened they could call and resolve it. With so many people moving abroad surely they should be better equipped!