Poor service again at Matlosana Mall

The first time I visited this branch the customers had a huge fight over the service line as there were no person attending the entrance of the bank very unprofessional, when I talked to the branch manager, he said to me the electricity cables was ******. Today I went to open an account and was waiting while Lerato was on the phone with a friend and walking up and down making coffee and drinking it before she announced me. It seems she was not in a mood to work. She did not look at my documents. She asked me did someone?????????????? look at my documents at the entrance. Again to no avail. I feel like wasting my time again. Really I had all my documents ready but a 4 month old municipality statement (last one we got from them) Are you guys not willing to help customers or what, I really feel unhappy about the service.