Poor Service - Account Closure pending 3 months after request.

Hello,

On the 12th of October 2023, I formally requested the closure of my three Nedbank accounts due to dissatisfaction with the service provided. Despite numerous communications and notifications indicating overdrafts caused by maintenance fees debited a month after my closure request, your representatives discovered that the accounts were not closed as requested. They assured me they would rectify the debit issue and ensure the closure of my accounts.

However, as of January 15, 2024, my accounts are still active. This situation is highly disappointing and mirrors the inadequate service that led to my decision to no longer be a Nedbank customer. I refuse to pay maintenance fees for an account that I no longer utilize.

My reference number is ***6.

Best regards.