Poor Service

Went to the branch to change my address because online my address is still my old address but if I print a statement at an ATM it has my new address. At the Eastgate branch, I waited over 45 min just to do that and when I got to the lady for help she was too busy doing other things than to help me, she didn't even manage to help me change it. After asking her simple questions she spoke to me with such venom and was forced to leave. I have been with Nedbank for over 15 years. I needed also to speak to someone with knowledge about traveling overseas with a Nedbank card and nobody could help me. Such poor customer service. Just to change a mess up in your system costs me time and a lot of rudeness. No professional advice can be given because nobody knows anything at the branch. Either my address is changed today or I am switching banks.