Poor service

4 people, including myself, went to Nedbank Woodmead on 13th September 2024 for a change of signatories. The process took 3 hours. In that time access to the control of the account was given Treasurer. I was supposed to be sent the statements each month by email. Nothing was received after many attempts. 10th June 2025 went into the branch at 10h30. The relationship manager was in the branch but not available. The receptionist said she would be available at 14h00. The receptionist sent a message to the Relationship Manager at about 10h45. I confirmed by email at 11h16. When I arrive at 14h00 there was another customer there. When I eventually got in, the Relationship Manager had not seen either message at 14h30. Now I will receive the statements and back statements have been supp****. Took far too long