Poor service

I requested a call back twice via the Nedbank website. Received the email below with a reference number and had received NO assistance from this team. I called in to the client service department again, with the reference number and they informed me that I should get in touch with the team. I am the one waiting for assitnce and being pushed from piilar to post. The service is unacceptable. Below a copy of the email, I received.

_____________________________________ Good Day Team,

Trust this mail finds you well.

Kindly assist with below request from client.

Should you require any further general information, please do not hesitate to contact the Nedbank Private Wealth helpdesk on the number provided below or via email ***.

Your reference for this query is: ***6

Yours Sincerely,

Jerodien Pillay

Nedbank Private Wealth

+27 (0) 86 ***