poor service

On the 17th of November I have app**** for a loan online. and send all my documentation in what they have asked me for. and I did what they have asked. after a few days i have not heard anything regarding the loan I emailed nedbank and ask what is happening they said they need more forms from me and I did what they have asked i have send them all my documents to them 40 times and all my documents are correct. its been 3 weeks i have send just documentation and no responding whether I going to get the loan or not. yesterday I resend all my emails to the CEO because no one can tell me what is going on. Today I have rep**** to al on my emails to nedbank as well as the CEO and asked is there any update on my loan now again Nedbank emailed me and said they have not received any documentation from me...The CEO has all my documents on mail how on earth do they still not have any documents from me????? They are not even a 1 star rate they are lower