SY
Sibusiso Y

1 reviews | Active since Apr 2014

18 Jun 2015, 16:30

Poor Service

I have been a victim of appalling service by Nedbank and Experian. I have written about this previously and they had assured me that everything had been sorted out.<br> <br> There's a ********** account (credit card) under my name with Nedbank. The account is obviously in arrears as no payments have ever been made. This reflects under my name with Experian. I engaged with both Nedbank and Experain about this last year already. I furnished them with all the necessary proof that the account was **********. In April/May last year, they both informed me that things had been resolved.<br> <br> To my great dismay, I've just discovered today that this isn't the case. I've been running around all day, making numerous calls to get Nedbank to sort this out. Eventually I got through to one of their staff (Priscilla - Card Removals ***), who tells me I should wait 7 working days. She eventually hung up. Now this is absurd. Their conduct may very well have cost me a job offer by now. Any perpetuation of this is greatly injurious to me and my good name.<br> <br> Experian are simply useless. They haven't responded to my email and simply don't answer the phone (***). I need this rectified today.

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Replies (1)
Nedbank
Nedbank's reply19 Jun 2015, 09:01
Official
Hello S'bu Yeni,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team