POOR SERVICE

After contacting Nedbank telephonically on the 20/05/2015 regarding an overdraft facility, I was met with friendly and what seemed to be prompt and efficient service. I was asked to submit certain documents and informed that the process for approval would take a week or so. A week later I was contacted again to submit further documentation, which is rather odd as you would assume the relevant procedures should be standard from the beginning. <br> <br> Now over three weeks later and consistent efforts on my behalf to contact the person in question that originally delt with with the request, I am still waiting for some form of feedback or at least a follow up, however this is not the case. <br> <br> After banking with Nedbank for over ten years now, I certainly expect better service standards than this, as it reflects the typical south african business attitude that only pertains to good service if you are billing me for something or taking my money to assist in increasing your own means of wealth.<br> <br> Pull up your socks or hire people that are proactive in service excellence instead of passing the buck.<br> <br> Very Disappointed. <br>