Poor service

I can't believe how hard Nedbank is making it to help their customer's regarding a query. I have spoken to 3 consultants in 2 days to no satisfaction. The last consultant advise I had failed the voice authentication when they had not done any authentication and made me hold to have me authenticated and held on in silence till I dropped the call.

I am rather disappointed at this. It's really frustrating. If the consultants don't know what needs to be done than they need to let us know.