Poor service

I ordered my bank cards on January 17, 2025, requesting that they be delivered to the Diepsloot branch locker for my convenience. However, after multiple complaints, DSV only delivered the cards after two weeks—a delay that was already unacceptable. To make matters worse, instead of placing them in the locker as requested, the cards were sent inside the branch, causing unnecessary inconvenience.

Now, after all these delays, I am standing in a queue for over 60 minutes just to collect them, and I am still not inside the bank. The service is extremely slow, and staff appear to be sitting around doing nothing while customers wait endlessly.

This level of incompetence is completely unacceptable. I demand a clear explanation for:

Why DSV took two weeks to deliver my cards despite my repeated complaints. Why my cards were placed inside the branch instead of the locker as per my request. Why service at the branch is so inefficient, causing unnecessary frustration for customers. I expect an urgent resolution and a response explaining how Nedbank will prevent such poor service from happening again.

*** - Tshepo Mzizi