Poor service!

I received a message from Ned bank, stating that I have to update FICA. I did do that as requested via the Nedbank banking app two Months ago. I kept on receiving the same message and checked the status of my account. I even contacted the call center and they confirmed everything is in order and that my account will Not be restricted. Last week Wednesday they restricted my account. I had to go to the Rustenburg branch and updated the FICA again. They advised me that the account will be open in 48 hours. Monday the 17th November 2025 my account were unrestricted only for 1 debit order to be processed and then my account were Restricted again. This is unacceptable.