Poor Service

The acting Branch Manager "Bongi" tells me that two staff members are not in so we must wait and be served by only two consultants handling 10 people with some waiting for more than 30 minutes to be attended to. 45 minutes of waiting and no attendance and Bongi tells me "that's life" and tries speaking over me. So unprofessional for a bank that claims to have an Award for "Customer Obsessed Enterprise Award" and "Voted no 1 retail bank in 2024"