Poor Service

I visited the branch to ensure all my FICA and everything that the bank requires is up to date as I was due to travel abroad. Now recently i am failing to utilize my card as it is declining and my money app does not allow me to transact. I contact the contact center (via chat) on Sunday and informed me there are outstanding FICA documents and I have to visit the branch.

I called the contact center this morning and was put on hold for more than 30 minutes as I am not utilizing the contact numbers that are registered on my banking details they had to transfer me to a department that would verify my personal information. But again why do I have to suffer and not to be able to access my account because someone did not update my documents for FICA. I am not able to visit a Nedbank branch as I am out of the country. What must happen now, wait till I get back to SA to be able to access my account?

Mind you this isn't the first time, this has happened to me. before The first time, i was luckily in the country and could visit a branch. This is totally unacceptable. And for now I want to access my money and close the account because, I can not be inconvenienced like this.