Poor Service

<p>My wife made a deposit to my Nedbank Platinum Credit Card at FNB Branch on the 26th of July 2017. They made a mistake of not using my card number as reference and put my surname and initials. On the 31st of July 2017, I called nedbank and explained what happened. I was told to email my proof of Payment to ********** <p> </p> <p>I called Nedbank again on the 02 August 2017 to find how far are they with the tracing of the payment. My quiry was adressed by the arrogant call centre agent by the name of Olwethu Nongcula with Reference: ********** . At first I could not even get her to understand what I was calling about due to her arrogance. After explaining to her what happenned, she told me that there was no case logged on my name and that I should start afresh and that it will take another two days to trace the payment. </p> <p> </p> <p>she gave me the email adress ********** which I must again email the proof of payment to it. I asked her if she cant trace the person whom I was speeking with on Monday the 31st of July 2017. She said it is impossible as my case was nevver logged, but she will send a request for the voice recording using the phone number I gave as a trace. </p> <p> </p> <p>I am frustrated and angry with the service I received from Nedbank. This is the highest level of unprofesionalisim. The way Olwethu spoke to me reduced me to a nobody and an ediot at somepoint.</p> <p> </p> <p>Now i am suppose to wait for another two days to hear what happened to the payment.</p> <p> </p> <p>Total ****ed off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111</p>