POOR Service

I called the bank to ensure that I have all the relevant required documents in ready prior to leaving for the bank. As I entered the bank (busy with renovations), the lady strolling up and down the bank (supposed to ask people why they're there & how they can help), simply didn't ask the queue that I was standing in. Once it was my turn to get to one of the only TWO enquiries booths, I was told that I was in the wrong queue??? I waited at least 30 mins to be serviced, and wasn't assisted and had to go onto another waiting list to get helped. When I asked the lady why she didn't ask me, she pulled up her shoulders and simply said 'sorry'. I'm 21 weeks pregnant and in NO condition to stand for long periods at a time. All I wanted to do was to CLOSE an account - now more determined than ever! Due to the poor service, I'm considering moving to another bank.