poor service

nedbank has been nothing but pain, ive losing money in my account while they sit there and do nothing, instead they covering up for all the ******** and they do not do anything to help me as thier client, i 1st lost R182,40 VIA uber eats, and they first told me that i will be getting response from them in the next 3 days, and this occured on the 12 of Jan 2023, when i called again after the 3 days they only told me that ***** case takes abaout 6 weeks, did they came back to be? nope instead i did a follow up when thr next ******** took R785.20 FROM BP GARAGE BONGA DRIVE IN KHAYELITSHA,when i enquire about the incident for uber eats last week, a consultant from ***** dep, adv that my case was never escalated, and she ONLY escalated the matter ONLY then and my case was handle by Nombulelo who reports Mellisa in ***** department, they ONLY TOLD ON THE 08 of march that they never authorised the transaction to be paid to UBER EATS and i ave asked for a proof as i did not get no answers to them and they only telling me about it only when i called, i asked for something that i written in black and white, moving along,i changed my old card where UBER EATS took money from and i received new card and i paid R160 for the card fee, NOW the next ***** transaction occured on the 01st of march i called nedbank and they advise that money indeed was taken by the garage i need to print statement and go to the garage,i then after that did a follow up on my old UBER EATS ***** case, they the BLOCKED my second card, i then went to kHAYELITSHA MALL TO DO A DISPUTE on the transcations that the garage took, was help by AMANDA AN APPERANTLY she was suppose to give a copy of reply when she submit the dispute form and cut up my card make copies and send this to some department that needs this information(according to Desiree in blue route mall branch) as i change branch and used blue route mall in tokia. NOW Desiree adv that she will issue me with new card, with no fee changed and i asked her 2 TIMES if she sure, as i did not asked for the card to be BLOCKED instead i was only doing a follow up and she promised me that there will be no charge, that was yesterday thr 10th of March 2023, today when i wake up the amount of R150 HAS BEEN DEBITED for ATM CARD FEE, im so upset an puzzle as i trust these people to be that 1 who secure and keep my money save point no1, 2 they are so unproffessional and incompitent as if they group of amatures who dont know what they are doing, they do things all of them and left them half way and you as client you get left stranded, i just need all my money back and i will close this BANK, AS IT IS USELESS!!!!!!