POOR SERVICE!!!!

I called to arrange a change in debit order date as and salary date changed. I however got double debited, the lady assured me it would not happen.I called on the 1st of April at 9:14 and spoke to Itumeleng they said they will arrange the refund and it would take between 3-7 working days, <br> 8 April *** - I spoke to Lebo they then said that the money would be in by Friday(10/04/15) morning reflecting in my account, that time came and still no refund<br> 10 April *** - I spoke to Thato and said that it has been escalated and will be in my account by close of business on this day. <br> 13 April - *** I spoke to Clayton Msoni and he stated that it has been sent for refund and that it will be in my bank by 17H00 on the 13/04/15, I asked how can you be sure of that as I was told this several times I asked to speak to a TL and they said they in a meeting he then said he will call me back at 10am which he did and said it was confirmed. NO MONEY AT THE END OF THE DAY AGAIN!<br> 14 April *** I spoke to Leconia and she said that it will definitely be in today by 1pm and I asked that she gets a TL to contact me as this is UNACCEPTABLE! I still have no refund!!