Poor Service

<p>i called the nedbank contact centre today and the guy that answered wanted to know reason for my call so that he could direct the call correctly, after explaining my reason i was transferred and had to explain again to the next guy that answered, named Uchenda Mohamed. after the security check this guy asked me to hold on 2 occassions while he accessed the system, then he comes back and says that he does not have access to assist me , even after me explaining the reason for my call. so he says he will transfer me to someone that can help and suddenly im on hold for 6 minutes again....in total it was a 15 minute call, come on nedbank do you think this is good service?</p>