Poor Service

<p>My master card expired sometime last year, i called the bank and my card was sent to the branch, i then went to the branch Polokwane Landros Mare to collect my card in March 2017 the consultant turned me away saying he wants original proof of residence besides me having my FNB original stamped statement and my retail store account bill mentioning they are as good as nothing to him. As confused as i was with he's actions i sent email to nedbank complaints resolution indeed they contacted and asked me what proof of payment i had. Didn't want to mention my bank statement anymore since it was deemed unacceptable by the consultant, so i sent my policy document to Sicelo who was assisting me from complaint resolution, as per his email he confirmed eith the branch manager that i can come with my policy as proof of residence, then i went to the branch with that document as it was discussed when i got therei was once more turned away because they can't take my policy as proof of payment because it doesn't have stamp. I requested to ser the branch manager as he/ she agreed that i can use my policy document i wad told is in the meeting, so Nedbank if you don't wanna give me my card is fine there's plenty of competition in SA and dont have time to go in your branch everyday as for the staff at Landros Mare they should go back to training and learn customer service sometimes i wish i can switch them with their call centre agent's who are very helpful.</p>