POOR SERVICE

Reference number ***7

On the 3rd of March 2024 my account was changed from a Savvy plus to a My Goal Plus account which means I qualify for greenbacks rewards which forms part of the My Goal Plus package.

To date no greenbacks rewards has been received. On the 17th of July I logged a complain number ***3 with NB24751. Again, on the 26th of July I logged a complain with Charles ref ***7.

On the 12th of August I received a phone call from Olivia Mike who advised that the matter has been resolved. I then checked and saw that 2920 was allocated to me on the 8th and on the 12th, it was reversed and cancelled. I phoned Olivia on the 13th of August I contacted Olivia and advised that the greenbacks were cancelled. She said she will refer the query back to the relevant department and get back to me. I then noticed that my old profile was closed and a new profile opened and the rewards allocated again. Olivia requested I send her an email reflecting transaction that went through my account (which I do not understand as she should be able to see this on the system being a Nedbank employee). Even though I have been swiping my card making payments not one single reward was added which means that this matter has not been resolved.

I also notice that on my old greenbacks profile I was already on a level 4 and now I was placed back onto a level 1 again. I cannot believe that Nedbank cannot resolve this matter. I have been a Nedbank client since 1997 and maybe if I mean so little to Nedbank as a client it is time to move to another bank where I matter.

I also would like to see a breakdown of greenbacks allocated to compare with all the transactions that went through my account.

On Wednesday I contacted the complains help line and was told by Charles that Olivia Mike would phone me back and to date not 1 single phone call has been received. I also requested a call back from Leeanne Ireland who was busy in a meeting and also no phone call was received. Leeanne has since Monday not even responded or acknowledged receipt of an email send to her regarding the above mater.