Poor service

<p>I opened 2x investment accounts. My documents were not sent to me when it was promised due to "technical errors". When they were eventually sent they were password protected. I requested the passwords and still havent received it. I called the call centre and have been passed from person to person and been on hold for eons. I was told my investment number or ID would open the documents but that doesnt work. I would not mind except that the money was debited from my account to add to the investments and I was told that the accounts are not officially active until I sign the documents. I need this resolved ASAP. I spent 30mins on the line trying to sort out this matter.</p>