Hellopeter
Share Your Experience

1 reviews | Active since Feb 2017

24 Feb 2017, 10:42

Poor Service

<p>Nedbank had to refund funds that I paid to much. Never received the funds. I Call them daily. Everyday they promise to call me back, that also never happens.</p>

0
Replies (7)
's update27 Feb 2017, 12:06
Reviewer Update

I did email the info

Nedbank
Nedbank's reply27 Feb 2017, 12:17
Official

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Experience Team

's update01 Mar 2017, 09:35
Reviewer Update

Still NOT resolved.

Nedbank
Nedbank's reply01 Mar 2017, 09:52
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

's update02 Mar 2017, 08:53
Reviewer Update

Was contacted by Nedbank Yesterday, they commisted to send me the statements that would resolve this issue. And show that the funds is now correctly allocated. Let us see if we can resolve this matter today or not.

's update02 Mar 2017, 15:12
Reviewer Update

Nedbank has kept their promise and resolved this matter. Mr Nicolas Govender sorted out my complain and i am satified with the effort he provided. Also a Lady with the name Nonto from Nedbank tried her best to help me.

Nedbank
Nedbank's reply02 Mar 2017, 15:16
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.