Poor service

At approximately 20min ago the 30th of August 2022 i received the most unpleasant treatment even worse from another woman . I went to netbank to open an account for my 7yr old daughter the lady u assisted while standing in a wue outside the bank was very nice and did not mention anything about appointments. Then i was helped by another lady who first asked me where the details of the father are in the birth certificate i didnt know i was going to be asked personal questions at a bank like im applying for documents at home affairs she even had the nerve to gove me a dirty look , she the said she's coming back went to the front the came back aand said i need to book an appointment to open an account. I asked what the reason was and she said that is how its done . After asking her why was i not informed while standing outside and why you asked for documents if i still need to come yet she gave me the same look and didnt answer . I want to know since is Netbank home affairs, since when do book appointments cause none of their ad's on TV or Radio say anything about that or our receiving this treatment because we from a poor community. Your response will be highly appreciated and if that kady could be taken back to do customer service training again cause her attitude sucks big time especially on the end of womans month wow