Poor service

<p>I tried to withdraw money at a Nedbank ATM at Clearwater in the morning and there was a system error and the transaction could not be completed. I went to the branch to lodge a query and sat for a full 30minutes before i could be assisted yet i was the first in line. The consulant was very rude and was chit chatting with colleagues throughout. I told her my card was mot working as well and she ignored needless to say i went to several other shops where the card just didn't work. Iwent back for the second time to the branch only to be told that there was now a problem with the cards and i had to withdraw more cash inside. At the branch I was told that the process to retrieve the money would take 7 days which i think is a ridiculous timeline. It is either that the service here is pathetic OR that you have employed grossly *********** people in position that they are not qualified for. Surely I don't think they can afford to wait 7 days to fix an ATM that is out of service. My issue was treated with no urgency whatsoever and I was told that there were working flat out to call the SASswitch team and the guys who do atm recons. i Left the branch after being told that i would get a call and email to update me. An hour later i received none. I called their customer complaints centre and i was connected to the branch manager only to be told that they could not commit to a timeline to resolve my issue.</p>